For assistance with IDPH portal access and web-based application support, contact the Customer Service Center at 1-800-366-8768, Option 1 for Computer related issues, then either Option 1 for password reset assistance or Option 7 to reach support personnel for the Department of Public Health.
Please indicate to the CSC staff that you are an IDPH Health Alert Network (portal) user when placing the call to ensure you are routed to the correct support staff to resolve the problem. Include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem to ensure efficient resolution.